Poor service

On the 17/05/2025 i was advise to open a current account cause my bond is through standard bank and i was also advise that if i do switch my salary to them i will get R2000 ,i remember asking the consulted who was helping me that are you 100% sure and she said yes ...fast forward bank was opened and i switched my salary for end of June to them ....on the 30th of June i did send an email to the consulted who assisted to open a account that my salary was paid to standard bank on the 27th and she then advise that my prestige banker will call and indeed she did call and tell me that on friday the 4th i will receive the R2k in the account .today is the 7th nothing ,did send an email to advise and i was guided to redeem the points to my account but when i redeem it says thrs no enough point and now we still waiting ....and i knew that thrs no way standard bank their too ***** and they don't take their clients seriously since my bond is with them i didn't even receive an excellent service each and every time it is disappointments after disappointments ....i think its time i switch my bond to me previous bank and also move bank my salary to where i will be valued as a client but not standard bank .