Poor Service

On the 8/06/2021 I transfer the money to someone and on the 11/06/2021 I realised that was a ****. I went to standard bank Smith Street Durban to get help and I was advised to call a call centre for help. The lady I spoke to on the phone suggested to recall the funds, I filled the form and waited for 5 days after I called them instead of them calling me. They told me that it came to the wrong department I must call a ***** department. I did call ***** department they requested the documents I supp**** to them immediately on the 21/06/2021 and I waited for a response. On the following week I called the ***** department for the outcome, I did not get any response, what I was getting was a promise not action. Promise I was getting was a call for the outcome I never received the outcome and I called them every day from Monday till Friday without a response. I blame Standard bank for my money because if they advised me to the right department from the start Nedbank would stop the account immediately. If a ***** department did not delayed I would find my money on time. Their delay costs me. From the start when I call Nedbank they said I must tell my bank to call them to stop the account. Emails was sent to the department, team leader and the manager in that ***** department.