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shantal M
1 reviews | Active since Aug 2017
13 Sept 2019, 13:42
Poor service
On the 9th of September I requested a settlement letter from standard bank as I wanted to purchase a property and wanted to pay of the arrears on my credit card in FULL... to my surprise the next day I find out after so many years the bank has handed me over... this is ridiculous considering I want to pay in full and need a settlement letter!
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Standard Bank's replyOfficial
16 Sept 2019, 06:32Hello Shantal
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
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Standard Bank's reply16 Sept 2019, 06:32
Official
Hello Shantal
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Muhammed Asvat
Complaint Resolution Centre
***
***
*** (fax)
***
***