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GT
Gaolatlhe T

1 reviews | Active since May 2023

23 Jun 2025, 15:30

Poor service

Very poor service, you call and transfered to more than 10 consultant in one call, from one department to another without any resolution with each consultant saying a different thing. I hope never to take any product with them

0
Replies (7)
Standard Bank
Standard Bank's reply23 Jun 2025, 15:35
Official
Dear Gaolatlhe, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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GT
Gaolatlhe T's update23 Jun 2025, 15:47
Reviewer Update
What exactly are you resolving, because my enquiry is not addressed. This is what I am complaining about, you not even asking what was my complaint specifically about
GT
Gaolatlhe T's update26 Jun 2025, 15:06
Reviewer Update
can standard bank kindly resolve my issue, even today i am still sent from one consultant to another
GT
Gaolatlhe T's update26 Jun 2025, 15:14
Reviewer Update
when is that because this issue I raised on monday
Standard Bank
Standard Bank's reply27 Jun 2025, 06:20
Official
We're sorry for the inconvenience experienced. We will follow up with our team and we will reach out to you.
GT
Gaolatlhe T's update16 Jul 2025, 13:34
Reviewer Update
It is almost 4 weeks since I complained about my issue, and we have not concluded the matter at hand
Standard Bank
Standard Bank's reply17 Jul 2025, 16:42
Official
Thank you for bringing this issue to our attention. We have noted your concerns raised and we will follow up with the relevant team. 

Please be on the look for further communication. 

Kindest regards, 
Standard Bank Hello Peter Team 
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