JH
JAJ H
1 reviews | Active since May 2014
28 Nov 2019, 20:11
Poor service
Exactly three weeks ago I requested SB to confirm that my personal loan account had been paid up. Today I received two mails giving just a balance, no Statement of Account. I requested a statement. It will be interesting to see if it again takes three weeks to provide info required info
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
29 Nov 2019, 05:36Hello Hoffie,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply29 Nov 2019, 05:36
Official
Hello Hoffie,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's replyOfficial
09 Dec 2019, 09:38Dear Hoffie Hoffmann
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply09 Dec 2019, 09:38
Official
Dear Hoffie Hoffmann
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***