Poor Service

It is honestly so frustrating dealing with Standard Bank. I have been emailing since the 17th of Nov, no response. I have inboxed your Facebook team who said last week that they'll escalate. No response. I inboxed them again and now they said I need to call in after I advised that calling in wastes sooo much of airtime since you do not know how to manage service levels in your call centre. I also would prefer that all communication with you is in writing since requesting for voice recordings take forever. I've been reading previous complaints and see that I'm not the only one affected by this lack of feedback from your side? I'll probably also get a robot response to this too. Please could you urgently get someone to respond to my emails to assist with my case from start to finish. I really really just want to cut ties with Standard Bank and cannot understand why this is such a hassle.