KM
Khensi M
1 reviews | Active since Aug 2020
26 Apr 2021, 19:10
poor service
poor service received, I called to have my term loan linked to internet banking, first agent told me only digital banking division can assist me, I was transfered to digital banking division where I had to hold for 20mins before an agent could attend to my query then the agent told me she cannot assist me and will transfer me back to the transactional division to be assisted, I was transferred back to transactional division only to be told that my query can only be resolved at the branch... All agents should have the same mandate instead of wasting clients time and airtime.
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Standard Bank's replyOfficial
27 Apr 2021, 02:46 Hello Khensi, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply27 Apr 2021, 02:46
Official
Hello Khensi, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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