Poor service

Standard Bank The Glen Firstly you have to wait more than 2 hours to be helped, then your number gets skipped and when i asked i dont get an apology! I can't close my moms bank account with Death Certificate i need to get a letter from the high court and my mom had nothing, no will, no estate? She was a pensioner! Maybe its time to take my business to another bank! The Team leader that assisted me yesterday was rude and not very helpful!