Poor Service

On Monday I had 13 ******* transactions on my cheque account. I immediately called the bank to stop the card and reverse the monies. The card was stopped and a ***** case was opened by Standard bank's ***** unit. I was told they will resolve the matter and needed 48 hours to further investigate. I requested the funds be refunded but was told I had to wait for 48 hours for the ***** unit to complete its investigation. I stopped the card and requested a new card. This morning I called the ***** unit only to bebtold that the matter is under assessment and they take 6 working days. I then went into the bank to get a new card at Kromboom my branch. The lady linked my savings card with my cheque account as I have to wait for five working days for my new card. I went to make a purchase but the card was declined three times. I'm angry and deeply disappointed in Standard bank's poor service and inability to make banking easier. Firstly I'm told 48 hours then after 48 hours I'm told 6 days. Secondly the incompetence of the staff member who failed to linked my savings card to my cheque account which means I must now use my credit cards at costs to make purchases and pay R8.50 per transaction for declined transactions