POOR SERVICE

To whom it may concern I have been a loyal client for many years, I then decided to upgrade my cheque account to the Prestige Banking account, where there is said that you can call your dedicated team of bankers to assist with financial queries, this person that was allocated to me name was Lonwabo Budu many times I had phoned and she was busy or not able to take my call fair enough, the person that would then take the message took the message as I asked her to phone me back numerous times she did not phone back, I then at some stage got a hold of her where I required some information with regards to consolidation of debt, I was then told she would have a look to see if she had the info which was then later confirmed she did not have any or sufficient information as where she then said that she has asked someone to get in contact with me as she had given my contact details to the relevant department, NOBODY PHONED ME

I then took it upon myself to get the relevant information which I then filled in and emailed all documents to the relevant mail supp**** on the document on the 9th of September 2022 I then received a reply on the 15th of September from Shenaaz Khan at 18:54 the evening of the 15 September and I quote the mail sent to me "Kindly note that your consolidation application has been allocated to me. I will call you within 7 to 10 working days to discuss your application" which means I should have received the phone call either on the 29th latest 30th of September which then did not happen, I then received a phone call from her (Shenaaz Khan) on Tuesday 4 October 13:01 of which I was not able to have the conversation as I was then busy in another meeting I was asked what time would be suitable for me so that I can be phoned back and I confirmed the time 9:00am the next day (5 October) I only then received the phone call at 11:45am I then mentioned all relevant points and she just previously said sorry, as she had a meeting and there was something that was more important and therefor the reason for only phoning me back at the time mentioned, if I could have received an email on the 15th of September after six before 7pm why could there not just have been an email sent and explained the relevant reason before hand why it was not possible to phone me back at 9am as confirmed, what it all boils down to is that if she knew she had a meeting at 9am it should have been voiced and I would have understood and made another time available but it was not, If I the client say that example I will pay something on a certain date and it is not done accordingly I have not abided by the confirmed conversation which then I will have to deal with the implications of extra costs etc. but if you as Standard bank do not obey by what has been asked by client and confirmed all is fine as you feel you have the upper hand. I am now at the stage that I have down graded my account to the lowest possible and if the bad service persist I will be switching to another bank.

Once again and informed client is a happy client and at this stage I am very unhappy with the current situation and way of dealings.