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samantha N
1 reviews | Active since Jul 2018
08 Oct 2019, 09:30
poor service
I have been banking with your bank since 2010. In January 2019 I wanted to change my account from a student achiever to a normal account since the student achiever has limited function until now that has not happened. I submitted all the documents you guys requested . Then in June I app**** for a credit card. I submitted all the required documents . It’s October and I still have not received feedback from you guys. Logged a query and no one got back to me. Weeks later i got an sms saying my case has been resolved an closed yet nothing has been done
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Replies (2)
Standard Bank's replyOfficial
09 Oct 2019, 04:43Hello Samantha
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Sandisiwe Gawulana
Complaint Resolution Centre
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Standard Bank's reply09 Oct 2019, 04:43
Official
Hello Samantha
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Sandisiwe Gawulana
Complaint Resolution Centre
***
***
*** (fax)
***
***
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samantha N's updateReviewer Update
22 Oct 2019, 10:45Today is the 22nd of October 2019 and my issue is still unresolved. No one from your bank has bothered to get in touch. I tried to call but no one answered the phone. Very disappointing. I will close my account as soon as possible
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samantha N's update22 Oct 2019, 10:45
Reviewer Update
Today is the 22nd of October 2019 and my issue is still unresolved. No one from your bank has bothered to get in touch. I tried to call but no one answered the phone. Very disappointing. I will close my account as soon as possible