poor service

their service is so poor from the call centre to the accounts department which i dont think exists to their legal department.<br> <br> asking for assistance or any kind of answer is a drop of the call from them<br> <br> they get the legal department to do all the work and by then as a client there is nothing you can do they tell you, either that to pay whatever they want you to pay.<br> <br> i have changed my details so many times with them and they still have my old details (which is always their excuse but funny enough they can give their legal depart the correct info/details to get hold of me.<br> <br> anyhow i am now waiting for someone in legal to give me something in writing for outstanding amounts or amount in written form or statement for an amount that i am liable for and all they can give me is an amount over the phone. i am not sure how that makes sense to anyone there.<br> <br>