Poor Service

I am extremely frustrated by the poor service that I have received from you guys. I have been trying to change debit order details for my FUNERAL POLICY the past two months now. I use MY airtime to phone you guys and everytime I am assured that it has been done but it hasn't! I'm MAD. This is not a cellphone debit order, it is a FUNERAL POLICY. I dont think you guys understand the seriousness of this. What happens when it lapses?... You guys clearly don't take your customers seriously.

I'm very frustrated!!!