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MB
Michelle B

1 reviews | Active since Jan 2013

20 Sept 2023, 17:50

Poor Service

Hi there,

I sent an email on the 30th of Agust already requesting a paid up letter from the bank for my credit card. I received an auto response to say a consultant will call me in 24 hours. No one has made contact with me and I am still awaiting my paid up letter. What is taking so long. This service is pathetic. This is all lies in their auto response: "Dear client

Thank you for your mail. Making sure that you receive quick feedback is our top priority!"

0
Replies (6)
Standard Bank
Standard Bank's reply21 Sept 2023, 05:40
Official
Dear Michelle

We’re saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query.

We will be taking a closer a look and will get back to you.

Kindest regards
Standard Bank Hello Peter Team 
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MB
Michelle B's update22 Sept 2023, 08:37
Reviewer Update
Hi there,

Could you please ask the consultant to call me today. She called yesterday and was suppose to call back at 1pm but she didn't. I am waiting for her call please.
Standard Bank
Standard Bank's reply22 Sept 2023, 08:54
Official
Dear Michelle

Thank you for reaching out to us.

Please note that we will flag this matter with the consultant dealing.

We will be in touch with further feedback.

Kindest regards
Standard Bank Hello Peter Team 
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MB
Michelle B's update22 Sept 2023, 10:13
Reviewer Update
I am extremely happy with the outcome of this! Standard Bank responded and resolved this matter ASAP. Definetly still my bank of choice! The way Thabisile Nxumalo dealt with the matter was so professional and made me so at ease. She is friendly and helpful and really went out her way to resolve my issue. It is such a relieve that I am one step closer to my debt clearance status. Thank you Thabisile! You have made Standard Bank my number 1 bank again! 5 STARS!!
Standard Bank
Standard Bank's reply22 Sept 2023, 10:21
Official
Dear Michelle

We appreciate you taking our call.

Please take note that we have sent you the letter as requested through email.

Kindly give us a rating based on the level of service you received.

Moreover, have a wonderful day.

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply22 Sept 2023, 10:22
Official
Dear Michelle

Excellent customer service is our priority, and we are happy that we met that mark! 

Thank you for leaving an amazing review. It means the world to us and to our entire team! 

We will ensure we share this review with the Hello Peter service management team. 

We look forward to serving you again soon!

Kindest regards
Standard Bank Hello Peter Team 
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