1 reviews | Active since Jul 2015
Poor Service
I notified Standard bank more than a month ago that I was retrenched. I have insurance with the bank which I also submitted a claim a month ago. They persistently call me everyday to ask for money but no response to my insurance claim or payment break. It is harassment to call a person everyday so they can re explain the situation. Even if they find other employment it will still be a month before they get a salary. Calling everyday to collect but no customer service! Today I received a message that my account has been handed over. Why? I am waiting for a response from the bank. Why should I be liable for legal fees due to poor customer service from the bank. Work with your customers and try and assist. Seriously not impressed.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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