POOR SERVICE.

Good day, I would to bring to your attention of the following outcome of my experience with Standard bank Home loan department.

I phoned in to wait for 30 minutes without anyone answering the call! eventually someone answers the call, I then begin to explain my reason for calling which is to understand how I'm charged interest even within the 5 year period of paying my bond. The total outstanding balance is R380,326.36 and the outstanding balance is R378,079.54 the interest yet not charged is R2246.82. I acknowledge that the interest rate has gone up. I have requested before for clarification as to why does this amount of 378 still hasn't changed after 5years of paying. The lady I was on the phone with while I was speaking to her she HANG UP on me while I was explaining. I am at a point of cancelling this home loan with STANDARD BANK.