Poor service

On the 07/06/2023 our claim was reassigned after countless calls dating back from February/March, sad to say we incurred exuberant charges in rates and taxes due to this leak where we averaged R800 - R1200 based on usage to our current charges of R3500 - R4000. I called on the day after repairs where carried out (08/06/2023) to inform the claims department that I'm still having the same problem of the meter running even when all taps are closed and was told that Lokal Plumbers would be sent back to reassess to no avail, till this day we still sitting with the same problem. This frustrates me so much as it seems that the subcontractors standard bank appoints have no clue as to what to do with this issue, unfortunately I'm not an expert in this field but how can we have the same problem for so long. There's a clear indication that the leak is at the same spot where the pavers repaired despite having raised the issue. This has put me in arrears due to being unable to keep up with the ever changing high rates, will standard bank pay these because it is your fault that it's gotten to this point.

Will we get the service and workmanship that is desirable? Why should we maintain keeping this insurance or bond with standard bank if the service is so appalling?

I'm disappointed and dissatisfied with the level of incompetence and how this has set us back financially as we were well in advance with regards to our rates and taxes obligation.

I hope you understand and take my query seriously failure to do so I'll have no choice but to escalate the matter further to the higher relevant authorities.

Kindly do what is right and appoint people who know what they doing as this is not a free service. We are paying you to do what is right. It's already the 8 working days turnaround time and still no feedback or cal. Thank you