POOR SERVICE

My partner and I opened a new company in January online with ExpressBiz, we were then choose to have open our business account with Standard bank cause I bank with them since then we have not even opened the account I have tried numerous of time so call and email them but they are giving us the runaround we have submitted all the documents that is need but still nothing is happened. The consultant was on leave with my paper work cause when i went to the branch in menlyn to find out how far they are with the process on they system nothing appears with my company name I am so dissappointed with they service cause i have called they customer service to report this and nothing has been done i wen sent countless of emails regarding this issue still Standard bank has not gotten back to me. The consultants name is VUKANI DHLAMINI I WAS NEVER EVEN GIVEN A REFERENCE NUMBER EVERYTIME I CALL ALL I GET IS WE WILL GET HIM TO GET BACK TO YOU EVEN HIS TEAM LEADER BT THE NAME OF OLIVIA SEDIBE ISNT RESPONDING TO MY CALLS