Poor Service

I was supposed to receive money from my mother overseas in Bahrain as a Gift from her bank to my Standard Bank MyMo account but when my mother sent on the 5th of October 2023, I received a message from the bank on the 10th of October 2023 saying that I must accept the money by either logging online to the online banking website or I must reply to the message by sending an SMS. I sent an Sms but they called me and placed me in a queue and told me that they'll call me soon but they did not. I then went to the Standard Bank Lakefield branch but they told me that they do not deal with online banking. I then tried to accept the transaction with the online banking but there was a pop up that was appearing that was trying to prevent me to continue with the transaction when I try to do it. When I called the help center, they told me to go to the local Standard Bank branch to update my details but when I went to the branch (Lakefield Mall Standard Bank) they told me details do not need updating. I don't know what to do but I need the money urgently