Poor service

Poor service from standard bank. Yesterday I got some money from SARS, and when I went to the petrol station my card declined. I called standard and I was told that my account has been blocked due to the funds recieved from SARS. They have to veryfy this. I sent an email to the CEO, he never responded. He may by out of the office but he has a secretary. I had to leave my license and spare tyre at the garage coz I could not pay. Standard bank has told me that my money will be available in 7 days. The country is in state of desaster n people need all the money they can get. But standard bank does not care. On the consultant even told me to **** off. I ask then to listern to the recording and still they have not given me feedback. All I want is the money and I am moving to another bank. My business is also banking with them, I will change that as well.