GK
Gafsa K
1 reviews | Active since Aug 2011
24 Mar 2026, 11:25
Poor service
As per our previous conversation, I arranged to make additional payments on my bond. I received confirmation of the agreed amount; however, in February the deduction was processed on the wrong date, resulting in bank charges. In March, the wrong amount was deducted, which left my account overdrawn. I contacted your office yesterday and was advised that I would receive feedback, but I have not yet been contacted. Could you please confirm whether the incorrect amount will be deducted again?
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
24 Mar 2026, 11:34Good day Gafsa,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Mar 2026, 11:34
Official
Good day Gafsa,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
GK
Gafsa K's updateReviewer Update
25 Mar 2026, 13:55 Yesterday, I received two calls from your call center, but both were dropped before we could resolve my issue. This morning, I was contacted again, but as it was an inconvenient time, I requested a call back. I am still waiting for that follow-up.My account remains in a negative balance, and additional bank charges have been app**** for another month. This is due to Standard Bank deducting funds on an incorrect date and now for an incorrect amount. I urgently need this matter addressed, as the repeated errors are causing ongoing financial penalties.
GK
Gafsa K's update25 Mar 2026, 13:55
Reviewer Update
Yesterday, I received two calls from your call center, but both were dropped before we could resolve my issue. This morning, I was contacted again, but as it was an inconvenient time, I requested a call back. I am still waiting for that follow-up.My account remains in a negative balance, and additional bank charges have been app**** for another month. This is due to Standard Bank deducting funds on an incorrect date and now for an incorrect amount. I urgently need this matter addressed, as the repeated errors are causing ongoing financial penalties.
GK
Gafsa K's updateReviewer Update
27 Mar 2026, 13:01I am following up regarding the issue I raised after sending both the screenshot of the agreed deduction amount and my bank statement. My account remains in overdraft due to the incorrect deduction and the subsequent charges for insufficient funds.
Could you please advise on the expected timeframe for this matter to be corrected? I would appreciate an update on the progress, as the delay is causing ongoing inconvenience.
Could you please advise on the expected timeframe for this matter to be corrected? I would appreciate an update on the progress, as the delay is causing ongoing inconvenience.
GK
Gafsa K's update27 Mar 2026, 13:01
Reviewer Update
I am following up regarding the issue I raised after sending both the screenshot of the agreed deduction amount and my bank statement. My account remains in overdraft due to the incorrect deduction and the subsequent charges for insufficient funds.
Could you please advise on the expected timeframe for this matter to be corrected? I would appreciate an update on the progress, as the delay is causing ongoing inconvenience.
Could you please advise on the expected timeframe for this matter to be corrected? I would appreciate an update on the progress, as the delay is causing ongoing inconvenience.
Standard Bank's replyOfficial
27 Mar 2026, 13:11Dear Gafsa,
This matter is receiving our attention.
Please be on the lookout for further feedback.
Sorry for the inconvenience experienced.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
This matter is receiving our attention.
Please be on the lookout for further feedback.
Sorry for the inconvenience experienced.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Mar 2026, 13:11
Official
Dear Gafsa,
This matter is receiving our attention.
Please be on the lookout for further feedback.
Sorry for the inconvenience experienced.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
This matter is receiving our attention.
Please be on the lookout for further feedback.
Sorry for the inconvenience experienced.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
GK
Gafsa K's updateReviewer Update
30 Mar 2026, 09:43 Good morning, I am extremely upset as I have been logging complaints with Standard Bank and receiving standard responses, yet 10 days later my account is still in a minus. This situation is unacceptable. Will Standard Bank rectify this negligence, or will my account remain in a minus? I look forward to your urgent response.
GK
Gafsa K's update30 Mar 2026, 09:43
Reviewer Update
Good morning, I am extremely upset as I have been logging complaints with Standard Bank and receiving standard responses, yet 10 days later my account is still in a minus. This situation is unacceptable. Will Standard Bank rectify this negligence, or will my account remain in a minus? I look forward to your urgent response.