Poor service

Paid off my bond on Tuesday this week. Phoned call centre a few days later and they confirmed receiving my money. All good. <br> <br> Faxed through a cancellation letter on Friday. Called in a few hours later (as suggested by the call centre agent) and there is no trace of it. Asked that I re-fax which I did. Suggested I call back today (Saturday) for them to confirm receipt. <br> <br> Phoned this morning and now told they still don't have it and I must re-fax yet again. I refused and asked for an email address this time (as I did the very first time they requested a cancellation letter - I was advised then, that they don't do emails, but faxes only. I wasn't happy, especially in this day and age of technology, but I comp****. <br> <br> I phoned back now and asked to speak to the Manager. I was advised that I first need to speak to that agent, and if she cant assist, then to a specialist and then to team leader, then to a Manager. Ridiculous! <br> <br> I am not re-faxing for a third time, especially when I have 2 'OK' receipts. I expect this sorted out with a matter of urgency. <br> <br>