ZM
Zethu M
1 reviews | Active since Jun 2020
16 Apr 2025, 10:59
Poor service
I went to change my number at Fourways mall branch in October so that I can register the banking app but I never recieved the OTP. I went back again yesterday for the same thing, I still haven't received the OTP. I also found out that I owe R1000+ in an account that I requested to be closed in October. 5 months later I still can't use the app and I owe charges for an account that I thought was closed last year.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
16 Apr 2025, 11:28Dear Zethu,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply16 Apr 2025, 11:28
Official
Dear Zethu,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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ZM
Zethu M's updateReviewer Update
16 Apr 2025, 15:04Thank you everything is sorted now. Thanks to Yolanda who assisted me.
ZM
Zethu M's update16 Apr 2025, 15:04
Reviewer Update
Thank you everything is sorted now. Thanks to Yolanda who assisted me.
Standard Bank's replyOfficial
16 Apr 2025, 17:31Dear Zethu
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
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Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
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Standard Bank's reply16 Apr 2025, 17:31
Official
Dear Zethu
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards
Standard Bank Social Media Team
***