Poor service

Good day ,

To whom it may concern.

My vehicle is financed trough Standard bank. I have sent a email for assistance on a request on a payment holiday, my email was sent on 24/03/2020 just after our President had announced the 21day lockdown. I received a call from a consultant after I have contacted the call center to complete the necessary information and application to apply for a payment holiday. I was told that it will take about 21 days for an outcome, I do understand that you are receiving high call volumes, but its been a month now and I have not yet been assisted with a outcome. The lockdown as been extended since then.

I am a loyal customer who never misses a payment. I feel that as a customer I am not being treated well. I have called and send emails afterwards to confirm if there is any feedback, but that too was unsuccessful. I am in allot of stress and not sure how I will be paying my installment at the end of this month.

In this current COVID 19 Pandemic we are experiencing in South- Africa it is causing allot of stress on all of us. I do not want my credit record being effected negatively by this matter, therefor I have requested assistance from you, but are not getting the help and assistance I am seeking for.

I wish that you can assist me as soon as possible in this matter, as we do not know if this lockdown will be extended once again. We are all suffering.

Regards