Poor Service

On Tuesday, 5 May, I visited your branch at the Cape Town Waterfront and asked them to change my card number used for Internet banking from my old blue card to that of my gold cheque card which I always have with me. <br> <br> I also asked them to link my Money Market account to the new card number and completed and signed the required form.<br> <br> Before leaving the bank I successfully logged on with the new card number but when I tried to pay a bill by EFT later that evening it did not work but fortunately the old number worked and still does. Can you please find out why I was switched back to the old number?<br> <br> I did report this problem by email to Zeenath Hassen on 11 May but so far have not had a response.<br>