1 reviews | Active since Apr 2020
Poor service
Good day All
Another Standard Bank Incompetence Service. Subsequent, receiving an email from Banothile Masangane confirming that my account has been approved for payment holiday and gave the terms and conditions. I still receive a reminder that by 5 June 2020 I will have to make a minimum payment. What am I expected to do with this.
This process is meant to bring relief to us who are financially affected, however, its proves to be stressful that I anticipated.
Furthermore, the relief is supposed to be for 3 months (covers, April, May & June salaries), but we are required to begin making payment by 7 July with the June salary which is affected by the current financial situation. Where are we expected to have cash to pay? Logic dictate that you will be required to pay at the end of July, as you have been granted relief for June.
Can you sort that out in the same account. I got unsatisfactory response from Refiloe Mabea, Nokuphiwa Lorraine Dlamini. Refiloe, even went to an extent that the relief is for only a month. Really?
My biggest concern is what will be reported to the Credit Bureau these coming months. Is it that I missed a payment or had the payment holidays granted?
Your urgent attention in this regard will be greatly appreciated
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Dear Vusumuzi Godfrey Khambane
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Whitney Marope
Complaint Resolution Centre
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Dear Vusumuzi Godfrey Khambane
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Whitney Marope
Complaint Resolution Centre
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I don't appreciate this at all. I sent you an email at 11:48, expressing my dissatisfaction with your response. Now, hours later, you 're running to this platform to inform me that you've responded to my queries. It's absolutely abhorrent to say the least.
Will you please provide me with the contact details of a senior person who can assist me with my query.
Your response in this regard will be greatly appreciated
Regards
I don't appreciate this at all. I sent you an email at 11:48, expressing my dissatisfaction with your response. Now, hours later, you 're running to this platform to inform me that you've responded to my queries. It's absolutely abhorrent to say the least.
Will you please provide me with the contact details of a senior person who can assist me with my query.
Your response in this regard will be greatly appreciated
Regards