Poor service

I tried to open a business account over the phone, but it kept blocking me because I answered the stupid security questions wrong, because I don't remember how long I had which account. So I went into the bank, validated all documents in front of a clerk. When I received my card, I wanted to start banking, but my transfer (EAP) limit was set to R0.00. Why would they even give me a R0.00 transfer limit to start with?? I phone the bank and again came with these ridiculous security questions, and I failed again. I don't know why they can't verify you with your ID number and card number like everyone else does. Why all these stupid questions which I can't remember the answers. I really think the service sucks on that part, because now I have to go in to the bank again!! This time I will go in to close the account and do business with another bank. One cannot struggle like this.