Poor service

After being de *****ed on international credit card transactions, and being told the card was physically presented in Argentina , not possible. I was eventually credited for the 2 transaction amounts. I however was not credited for the STD bank transaction fees. I called the number provided and after holding for over 9 minutes and 5 minutes on both occasions was cut off I then called the Private banking number and was told the ***** department only deals with the transaction amounts and that I would need to contact another department for the credit of the transaction amounts. I was on the call for over 20 minutes and had to hang up. Poor service from what used to be a great service bank