POOR SERVICE!!

I would like to share my bad experience with Standard Bank including their consultants. My account is blocked for due to *****ulent transaction and therefore I have cannot transact of the App. This morning I phoned in for a three months bank statement and I was placed on hold for 30 minutes. Eventually the person that put me on hold came back and I had to repeat myself again, she sighted that it was nor het that put e hold she was assisting another customer, I asked for her she said she was Lorraine, I was transferred to another consultant by Megan/Megailah in the digital team. I explained mu situation and she assured me she will email a statement. I receive the statement and there's no attachment there is a link that I need to click on there's instruction on how to open the and download Apps. Please explain to me the logic of this all? Standard bank is the one that advocate's to it's customer's not clicking at any links. I all I need is three months bank statement on PDF. How hard can that be? I am in a process of buying a house this paper work is I needed urgently. I phoned again and I was placed on hold for 20 minutes.