JK
Justin K
1 reviews | Active since Nov 2011
15 Feb 2023, 10:18
Poor Service
Contacted the call centre to increase my limit on my credit card which I’ve had with SB for a few years now and have been asked to supply KYC documents in branch. Why now? These have already been supp**** upon application. And why through a branch when everything is done online these days? Now I’m expected to wait for hours at a branch to submit docs I’ve ALREADY provided.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
15 Feb 2023, 10:34Dear Justine
Fica develops a legal framework for effective client identification and verification, which must be followed by all financial institutions and updated every three years.
We recognize that this is inconvenient for our clients and can assure you that the bank is working to provide more efficient banking options.
Kind Regards
Standard Bank Hello Peter Team
Fica develops a legal framework for effective client identification and verification, which must be followed by all financial institutions and updated every three years.
We recognize that this is inconvenient for our clients and can assure you that the bank is working to provide more efficient banking options.
Kind Regards
Standard Bank Hello Peter Team
Standard Bank's reply15 Feb 2023, 10:34
Official
Dear Justine
Fica develops a legal framework for effective client identification and verification, which must be followed by all financial institutions and updated every three years.
We recognize that this is inconvenient for our clients and can assure you that the bank is working to provide more efficient banking options.
Kind Regards
Standard Bank Hello Peter Team
Fica develops a legal framework for effective client identification and verification, which must be followed by all financial institutions and updated every three years.
We recognize that this is inconvenient for our clients and can assure you that the bank is working to provide more efficient banking options.
Kind Regards
Standard Bank Hello Peter Team
JK
Justin K's updateReviewer Update
15 Feb 2023, 10:48Why in branch? I’ve never had another bank request this from me. I will be closing my account as I cannot go through this process every 3 years.
JK
Justin K's update15 Feb 2023, 10:48
Reviewer Update
Why in branch? I’ve never had another bank request this from me. I will be closing my account as I cannot go through this process every 3 years.
Standard Bank's replyOfficial
15 Feb 2023, 11:12Hello Justine
This process is currently being facilitated at our branches due to the requirement for original documentation and online fingerprint verification.
Please visit the branch with your identification and proof of residency.
This process is currently being facilitated at our branches due to the requirement for original documentation and online fingerprint verification.
Please visit the branch with your identification and proof of residency.
Regards
Standard Bank Hello Peter Team
Standard Bank Hello Peter Team
Standard Bank's reply15 Feb 2023, 11:12
Official
Hello Justine
This process is currently being facilitated at our branches due to the requirement for original documentation and online fingerprint verification.
Please visit the branch with your identification and proof of residency.
This process is currently being facilitated at our branches due to the requirement for original documentation and online fingerprint verification.
Please visit the branch with your identification and proof of residency.
Regards
Standard Bank Hello Peter Team
Standard Bank Hello Peter Team
JK
Justin K's updateReviewer Update
15 Feb 2023, 22:41Can you confirm it’s sorted? I got a pvt message saying my profile is FICA compliant and then a public one saying it’s been raised.
JK
Justin K's update15 Feb 2023, 22:41
Reviewer Update
Can you confirm it’s sorted? I got a pvt message saying my profile is FICA compliant and then a public one saying it’s been raised.
Standard Bank's replyOfficial
16 Feb 2023, 08:45Good Day Justin
Its a pleasure.
Warm Regards
Standard Bank Hello Peter Team
***
Its a pleasure.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Feb 2023, 08:45
Official
Good Day Justin
Its a pleasure.
Warm Regards
Standard Bank Hello Peter Team
***
Its a pleasure.
Warm Regards
Standard Bank Hello Peter Team
***