POOR service

My card was blocked by the bank for a suspicious transaction - that I accept However, the follow-up service is very poor - actually no service. I went to the bank in Parys and the bank told me that my card was blocked for some suspicious transaction - but could not provide me with the reason. I had to phone the card division online services. After holding for a long time the assistant told me that he cannot help me a promised someone will call me back - that never happened. In the meantime I cannot do any transactions. It seems that the bank is just like the government - only empty promises and no delivery.