Poor Service

As a company we have been a loyal Standard Bank customer for many years, but our recent experiences have been disappointing. Despite our long-standing relationship with the bank, we have been disregarded and ignored with no resolution to our request.

After submitting the relevant documents to add an operator on our banking profile, we were advised that it would take 48 to 72 hours. It is almost 6 weeks later and still we have been unable to add the operator on our profile. It's frustrating to feel that our queries are not being taken seriously.

Poor communication and/or no communication at times seem to be the biggest issue.