Poor service

My credit card was approved early in October, the card was supposed to be delivered within 7 working days. After the 7 working days, I sent an e-mail to the card division, they informed me to phone them, which I did. I was on the phone for more than 10 minutes, they confirmed RAM will phone me the same day to arrange for delivery, which didn't happened. I sent again an e-mail, they confirm they'll sent it through to the card tracing department, still no card and no feedback. The account show on my profile, but sadly no card to use.