Poor service

I spent 30minutes waiting at the Hellodesk with no service. Staff noticed me nobody bothered and there was only eight people in the bank. Four staff and four at enquiries. They only serviced the people at Enquiries. The counter was not even marked CLOSED or anything. I eventually joined the Enquiries line for a further 20minutes only to be told that the consultant's child was ill and she was the only person who could assist me. Standard Bank Durban University of Technology really sucks at service. I could not even be told when the consultant might return. If ever...