POOR SERVICE!!

Pathetic!! Standard bank decided to put me on a 3 month payment holiday which was not discussed nor approved by myself . After sending multiple emails eventually Jabulile Mbatha from their Account Management department advised that all is sorted only to find out nothing was done like the previous consults ( Anisha Waterboer and Banothile Masangane). After following up again Standard bank just continued to add to my fantastic experience by not responding to my emails or returning my call to resolve my query. What does a client need to do for Standard bank to start servicing their clients? It's just unbelievable to say the least!