Poor Service

Issue: re directing a credit card from one Standard Bank Branch to another My Experience: Incorrect process given by call centre Three unsuccessful Branch visits. Out of desperation I went to collect the card that was going to expire the next day fom the Lynwood Ridge Branch in Pretoria, hours away from my current residence. Upon arriving at the Branch I was told that it is no longer at the branch. This despite receiving an sms stating that I needed to collect the card at the Lynwood Ridge Branch. At no stage was I informed that the card was no longer there. I requested that the Branch Manager make arrangements to have my card delivered at my place of work the next day. Time will tell if The Standard Bank of South Africa will manage this seemingly fair and easy request. It comes as no surprise that Standard Bank receives the lowest possible hellopeter rating. I have had several disapointing branch visits over the last 5 years. If the hastle of changing bank details with various institutions did not face me I would have moved a long time ago. I am waiting in anticipation to see if Standard Bank has any apetite to retain me as a customer. The problem in my view is the extremely poor call centre interface. In my opinion a very easy problem to resolve through an exculation process if a customer is unhappy with an call centre agent.