KT
Kgashane T
1 reviews | Active since Aug 2023
16 Aug 2023, 16:58
Poor Service
Standard Bank is the worst bank is South Africa according to my experience.
On the 07th August 2023, I had a client who wanted to buy catering equipment. The client advised me to open the a Standard Bank account for the funds to reflect quicker since he was also a Standard Bank account holder. I did open an account, within an hour the funds were in my account (10:21 in the morning), then later around 14:00 I learnt that my account was put on hold.
I went to the branch were I opened the account, I was told to bring along the proof of payment which I did. I was told the turnaround time is 48 hours..
Because on the 09 August was a public holiday. I decided to follow up on the matter on Thursday 10 August. I went to the branch again, I was told to call ***. I called the number, from the conversation I was requested to sent POP to Transactional******** and wait for the response.
As I write this review no response from Standard bank, every time I call I'm being told to wait for the investigators to call me. I am still waiting. No one from Standard bank has ever called me.
Helpful (0)
Replies (25)0
Replies (25)
Standard Bank's replyOfficial
16 Aug 2023, 17:02Dear Kgashane
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply16 Aug 2023, 17:02
Official
Dear Kgashane
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
KT
Kgashane T's updateReviewer Update
16 Aug 2023, 17:08May you kindly provide with the direct email or contact number from Transaction ***** department. Maybe speaking with them directly will help
KT
Kgashane T's update16 Aug 2023, 17:08
Reviewer Update
May you kindly provide with the direct email or contact number from Transaction ***** department. Maybe speaking with them directly will help
Standard Bank's replyOfficial
16 Aug 2023, 17:19Hello Kgashane
Thank you for taking our call, kindly be advised the we have escalated the matter and will provide you with a follow-up on this case by end of business of August 17th 2023.
Have a lovely evening.
Kind Regards
Standard Bank Hello Peter Team ***
Thank you for taking our call, kindly be advised the we have escalated the matter and will provide you with a follow-up on this case by end of business of August 17th 2023.
Have a lovely evening.
Kind Regards
Standard Bank Hello Peter Team ***
Standard Bank's reply16 Aug 2023, 17:19
Official
Hello Kgashane
Thank you for taking our call, kindly be advised the we have escalated the matter and will provide you with a follow-up on this case by end of business of August 17th 2023.
Have a lovely evening.
Kind Regards
Standard Bank Hello Peter Team ***
Thank you for taking our call, kindly be advised the we have escalated the matter and will provide you with a follow-up on this case by end of business of August 17th 2023.
Have a lovely evening.
Kind Regards
Standard Bank Hello Peter Team ***
KT
Kgashane T's updateReviewer Update
17 Aug 2023, 15:13Am I still gonna receive a call from the investigator by 16:20 as per our conversation yesterday?
KT
Kgashane T's update17 Aug 2023, 15:13
Reviewer Update
Am I still gonna receive a call from the investigator by 16:20 as per our conversation yesterday?
Standard Bank's replyOfficial
17 Aug 2023, 15:22Hello Kgashane
Our team has ensured that the matter is currently being investigated and we will provide you with an update.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Our team has ensured that the matter is currently being investigated and we will provide you with an update.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply17 Aug 2023, 15:22
Official
Hello Kgashane
Our team has ensured that the matter is currently being investigated and we will provide you with an update.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Our team has ensured that the matter is currently being investigated and we will provide you with an update.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
KT
Kgashane T's updateReviewer Update
17 Aug 2023, 18:07I have not received any update as I expected ☹️. Yesterday in our chats you promised "follow-up on this case by end of business of August 17th 2023". Here I am still waiting ☹️
KT
Kgashane T's update17 Aug 2023, 18:07
Reviewer Update
I have not received any update as I expected ☹️. Yesterday in our chats you promised "follow-up on this case by end of business of August 17th 2023". Here I am still waiting ☹️
Standard Bank's replyOfficial
18 Aug 2023, 07:25Dear Kgashane
Thank you for writing back to us.
We will follow up with our team.
We will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for writing back to us.
We will follow up with our team.
We will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply18 Aug 2023, 07:25
Official
Dear Kgashane
Thank you for writing back to us.
We will follow up with our team.
We will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for writing back to us.
We will follow up with our team.
We will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
KT
Kgashane T's updateReviewer Update
18 Aug 2023, 08:55I'm so disappointed, I wonder if this wouldn't have handled differently if I was "white". ☹️☹️☹️☹️
KT
Kgashane T's update18 Aug 2023, 08:55
Reviewer Update
I'm so disappointed, I wonder if this wouldn't have handled differently if I was "white". ☹️☹️☹️☹️
Standard Bank's replyOfficial
18 Aug 2023, 09:03Dear Kgashane
We understand your frustration and we regret the delay, however can confirm that resolution will be provide by end of business as the team advised that the matter was still under way.
Please be on the look out for further feedback
Kind Regards
Standard Bank Hello Peter Team***
We understand your frustration and we regret the delay, however can confirm that resolution will be provide by end of business as the team advised that the matter was still under way.
Please be on the look out for further feedback
Kind Regards
Standard Bank Hello Peter Team***
Standard Bank's reply18 Aug 2023, 09:03
Official
Dear Kgashane
We understand your frustration and we regret the delay, however can confirm that resolution will be provide by end of business as the team advised that the matter was still under way.
Please be on the look out for further feedback
Kind Regards
Standard Bank Hello Peter Team***
We understand your frustration and we regret the delay, however can confirm that resolution will be provide by end of business as the team advised that the matter was still under way.
Please be on the look out for further feedback
Kind Regards
Standard Bank Hello Peter Team***
KT
Kgashane T's updateReviewer Update
18 Aug 2023, 10:43I'll make a follow up around 15:00 to check if there's any progress
KT
Kgashane T's update18 Aug 2023, 10:43
Reviewer Update
I'll make a follow up around 15:00 to check if there's any progress
Standard Bank's replyOfficial
18 Aug 2023, 10:51Dear Kgashane
We will be in touch with further feedback.
Thank you
Kind Regards
Standard Bank Hello Peter Team***
We will be in touch with further feedback.
Thank you
Kind Regards
Standard Bank Hello Peter Team***
Standard Bank's reply18 Aug 2023, 10:51
Official
Dear Kgashane
We will be in touch with further feedback.
Thank you
Kind Regards
Standard Bank Hello Peter Team***
We will be in touch with further feedback.
Thank you
Kind Regards
Standard Bank Hello Peter Team***
KT
Kgashane T's updateReviewer Update
18 Aug 2023, 17:01It's 17:00, no update again ☹️
KT
Kgashane T's update18 Aug 2023, 17:01
Reviewer Update
It's 17:00, no update again ☹️
Standard Bank's replyOfficial
18 Aug 2023, 17:04Dear Kgashane
Rest assured our team is working to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team***
Rest assured our team is working to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team***
Standard Bank's reply18 Aug 2023, 17:04
Official
Dear Kgashane
Rest assured our team is working to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team***
Rest assured our team is working to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team***
KT
Kgashane T's updateReviewer Update
18 Aug 2023, 17:24When? Tomorrow it's not a working day
KT
Kgashane T's update18 Aug 2023, 17:24
Reviewer Update
When? Tomorrow it's not a working day
Standard Bank's replyOfficial
18 Aug 2023, 17:29Dear Kgashane
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kind regards
Standard Bank Help Centre
***
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply18 Aug 2023, 17:29
Official
Dear Kgashane
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kind regards
Standard Bank Help Centre
***
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kind regards
Standard Bank Help Centre
***
KT
Kgashane T's updateReviewer Update
18 Aug 2023, 17:36You've been following up, making promises but not keeping them. Your service is very poor. You don't understand how my life is affected by this issue.
KT
Kgashane T's update18 Aug 2023, 17:36
Reviewer Update
You've been following up, making promises but not keeping them. Your service is very poor. You don't understand how my life is affected by this issue.
Standard Bank's replyOfficial
19 Aug 2023, 08:04Dear Kgashane
This matter has been marked as an urgent one.
Our team will be in touch with further feedback.
We sincerely apologize for the inconvenience caused.
Kind regards
Standard Bank Help Centre
***
This matter has been marked as an urgent one.
Our team will be in touch with further feedback.
We sincerely apologize for the inconvenience caused.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply19 Aug 2023, 08:04
Official
Dear Kgashane
This matter has been marked as an urgent one.
Our team will be in touch with further feedback.
We sincerely apologize for the inconvenience caused.
Kind regards
Standard Bank Help Centre
***
This matter has been marked as an urgent one.
Our team will be in touch with further feedback.
We sincerely apologize for the inconvenience caused.
Kind regards
Standard Bank Help Centre
***
KT
Kgashane T's updateReviewer Update
21 Aug 2023, 08:34Is there any update?
KT
Kgashane T's update21 Aug 2023, 08:34
Reviewer Update
Is there any update?
Standard Bank's replyOfficial
21 Aug 2023, 09:05Hello Kgashane
Kindly be advised that the team has made attempts to contact you this morning, may you kindly advise on a suitable time and alternative number for them to reach out to you.
We eagerly await your response.
Kind Regards
Standard Bank Help Centre
***
Kindly be advised that the team has made attempts to contact you this morning, may you kindly advise on a suitable time and alternative number for them to reach out to you.
We eagerly await your response.
Kind Regards
Standard Bank Help Centre
***
Standard Bank's reply21 Aug 2023, 09:05
Official
Hello Kgashane
Kindly be advised that the team has made attempts to contact you this morning, may you kindly advise on a suitable time and alternative number for them to reach out to you.
We eagerly await your response.
Kind Regards
Standard Bank Help Centre
***
Kindly be advised that the team has made attempts to contact you this morning, may you kindly advise on a suitable time and alternative number for them to reach out to you.
We eagerly await your response.
Kind Regards
Standard Bank Help Centre
***
KT
Kgashane T's updateReviewer Update
21 Aug 2023, 09:30You can call again anytime from now(09:30) till 11:00
KT
Kgashane T's update21 Aug 2023, 09:30
Reviewer Update
You can call again anytime from now(09:30) till 11:00
Standard Bank's replyOfficial
21 Aug 2023, 09:35Hello Kgashane
Thank you for getting back to us, kindly await a call back from the ***** investigators.
Regards
Standard Bank Help Centre
***
Thank you for getting back to us, kindly await a call back from the ***** investigators.
Regards
Standard Bank Help Centre
***
Standard Bank's reply21 Aug 2023, 09:35
Official
Hello Kgashane
Thank you for getting back to us, kindly await a call back from the ***** investigators.
Regards
Standard Bank Help Centre
***
Thank you for getting back to us, kindly await a call back from the ***** investigators.
Regards
Standard Bank Help Centre
***
KT
Kgashane T's updateReviewer Update
21 Aug 2023, 10:24When(Time) should I expect a call?
KT
Kgashane T's update21 Aug 2023, 10:24
Reviewer Update
When(Time) should I expect a call?
Standard Bank's replyOfficial
21 Aug 2023, 10:42Hello Kgashane
Our team has made multiple attempts to contact you this morning as we have advised them to contact you within 9:30 am and 11am.
Kindly note that they have notified us that the calls are not being taken.
Kind Regards
Standard Bank Help Centre
***
Our team has made multiple attempts to contact you this morning as we have advised them to contact you within 9:30 am and 11am.
Kindly note that they have notified us that the calls are not being taken.
Kind Regards
Standard Bank Help Centre
***
Standard Bank's reply21 Aug 2023, 10:42
Official
Hello Kgashane
Our team has made multiple attempts to contact you this morning as we have advised them to contact you within 9:30 am and 11am.
Kindly note that they have notified us that the calls are not being taken.
Kind Regards
Standard Bank Help Centre
***
Our team has made multiple attempts to contact you this morning as we have advised them to contact you within 9:30 am and 11am.
Kindly note that they have notified us that the calls are not being taken.
Kind Regards
Standard Bank Help Centre
***
KT
Kgashane T's updateReviewer Update
21 Aug 2023, 11:00Hello, I did not received any call except for one @ 08:38, who I asked to call me back after few minutes.
It could've been the network. Kindly request for call backs again😒
It could've been the network. Kindly request for call backs again😒
KT
Kgashane T's update21 Aug 2023, 11:00
Reviewer Update
Hello, I did not received any call except for one @ 08:38, who I asked to call me back after few minutes.
It could've been the network. Kindly request for call backs again😒
It could've been the network. Kindly request for call backs again😒
Standard Bank's replyOfficial
21 Aug 2023, 11:11Hello Kgashane
We have sent them your feedback, kindly await the team to get in contact with you shortly.
Kind Regards
Standard Bank Help Centre
***
We have sent them your feedback, kindly await the team to get in contact with you shortly.
Kind Regards
Standard Bank Help Centre
***
Standard Bank's reply21 Aug 2023, 11:11
Official
Hello Kgashane
We have sent them your feedback, kindly await the team to get in contact with you shortly.
Kind Regards
Standard Bank Help Centre
***
We have sent them your feedback, kindly await the team to get in contact with you shortly.
Kind Regards
Standard Bank Help Centre
***