Poor service

I settled my account in full via the app last week. Prior to this, I had reached out to your office requesting assistance with possible discounts, as my parents were willing to help me during a difficult time. Unfortunately, my request was not given any consideration.

Since making the payment, I have logged multiple Hello Peter queries and follow-up requests for assistance, yet I have not received any meaningful response. Instead, I continue to receive automated replies, which is both frustrating and unacceptable.

What is most concerning is that after settling the account and seeing a zero balance, the account has now reflected a negative balance. I urgently require a clear explanation of how this has occurred and what steps will be taken to resolve it.

At this stage, I would like to understand when I can expect direct assistance from your office, as this level of service does not align with reasonable customer expectations. In my experience, customer queries—especially those raised on platforms like Hello Peter—should be treated with priority.

Please treat this matter as urgent and provide feedback as soon as possible.