Poor Service

I logged a geyser claim with standard bank mid June and explained to the that I have replaced my geyser and need to claim a refund.I submitted proof of payment but to my surprise they only sent a plumber to contact me after 2 weeks.I explained to the plumber that I don`t understand why they appointed a plumber because I told them I already replaced my geyser.I got an acknowledgement from Florence at Standard bank on 22 June.Eversinec then I never heard from them.I have been sending several reminders to be updated on status of my claim, no one is responding to me.