Poor service

So it's the 2nd year STD Life Insurance is not giving us straight answers since the passing of my dad 10 Nov 2018, the last communication we had with them was from a guy by the name of Paul Xaba who took my mother from pillar to post asking questions that have been since we made the claim who then promised my mom that should my father's boss give all the answers he's looking they will close the claim but until no further contact has been made with my family, instead they are busy questioning extended family members about how true is the claim and when last did they make contact with my late father. Standard Bank Life Insurance we them Maphalala family have enough of your lies, I'm not sure whether they are taking advantage of my mom just because she's a black woman, or maybe because they can see she's not well educated but please take note that we are only giving Standard Bank Life Insurance 30 days to provide us with straightforward answers...