POOR SERVICE

I needed a letter confirming that an account was closed. I first tried calling the telephone number listed (***) and thought that the confirmation could be emailed to me. I was pleasantly surprised at the inefficiency of 6 people that I spoke to in different departments. They kept transferring me from one person to another. This is a clear indication that your frontline staff are inexperienced and need proper training. I then decided to visit the Amanzimtoti branch in KZN. The Covid 19 procedures were strictly adhered to, but the service from staff needs improvement. I was assisted by Desiree Cele, who took her own sweet time helping me. She looked at her emails and other stuff on her screen while being interrupted a few times by other staff while I sat there. What really amazed me is that she took AN HOUR to type a three line letter.(Should management require proof, kindly contact me-***). I also enquired if she was new at the bank, and she said that she has worked at Standard Bank for ten years. To the Management of the Amanzimtoti branch, please motivate your staff to be efficient. Please do not keep your clients waiting unnecessarily. Your Branch seems to have enough staff, but managing them seems weak. I personally would never want to visit your branch again.