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Jennifer S

1 reviews | Active since Dec 2019

29 Nov 2022, 11:56

Poor service

Good day, I can't seem to log on to the site so am I'm writing here. It's been 19 months since my mom in law passed away and her estate has still not been resolved (Mrs M. R. Schroder) . Std bank sent the relevant documents to the incorrect address and don't seem to be able to get it to the proper authorities in Grahamstwpwn. The only thing that accomplished between Std bank and dept of government are emails whereby the one tells the other to pursue the matter. Both sides are showing a really poor work ethic and we don't know a way forward. Dissapointed. Jennifer Schroder Show quoted text

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Replies (1)
Standard Bank
Standard Bank's reply29 Nov 2022, 12:31
Official
Good Day Jennifer 

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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