Poor service

<p>The interest rate have recently gone down by 0.25% but yet standard bank have not changed my bond repayment amount i have called them several times (ref number: ********** 031) is either am placed on hold for 10min or the person who knows what to do is not around or they will get back to me with some feedback but nothing to date still waiting but when the interest go up they waste no time to increase my bond repayment all i want is a valid explanation, this is poor service indeed.</p>