POOR SERVICE

<p>I popped into Makro yesterday and made some purchases. On arriving at the till to pay my card was declined. I called Standard Bank only to hold on for 12 minutes with noone answering the telephone. The Teller closed the till and waited while I tried to get hold of Standard Bank to ascertain the problem. I was so frustrated and I called another division within Standard Bank hoping I could actually get some service. Once again I was told they could not assist me and transferred me to Card Division. Once again the phone just rang for a further 6 minutes before I terminated the call. I proceeded to pay with my ABSA card and left the store. On my way home I called Standard Bank in my car and held on for a further 17 minutes before someone answered the phone. I was transferred to the ***** division because my card was blocked because they thought it was a ********** transaction. I advised the lady that someone from Standard Bank should have phoned me to ascertain if I was making the purchase before taking such action. They put me in an embarrassing situation. In total it took me 35 minutes to speak to a consultant there. I have been a client for more than 30 years and it is definitely time to change banks. This is not the only complaint that I have had this year. </p>