Poor Service

I took up a further bond with Standard Bank. I was called and confirmed new installment and process. I check my internet banking, My Home loan installment has already increased. My insurance amount payable has already increased, The bond has not been registered i haven even spoken to the bond attorneys, I had a re advance amount as per the call center im already being charged for that yet i wasn't paid any money to me. I was put on hold for 20min after speaking to a consultant Phumi just for the supervisor Belinda Van Royen not even being able to try and promise a callback within an hour to sort out as the bond attorneys are waiting on me. Absolutely ridiculous no sense of urgency at all.