JW
Jackie W
1 reviews | Active since Aug 2023
05 Aug 2023, 10:11
Poor service
Ive missed a payment of R1800 on an arangement of my home loan repayment. Standard bank is penalising me R19000 for arrears. Monthly ontop of my home loan i have to pay an extra 2600 as they are stalling. Ive been writing them mails back and forth and sometimes if i dont ask a few times they ignore me. At times i feel they want to punish me until i get to loose my house. I also deal with customers and would never ignore queries like they do.
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Replies (2)
Standard Bank's replyOfficial
05 Aug 2023, 10:15Dear Jackie Windvogel
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply05 Aug 2023, 10:15
Official
Dear Jackie Windvogel
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
08 Aug 2023, 15:19Dear Jackie,
We hope you're well. Our team has confirmed that an arrangement has been made to contact you on Thursday 10th August 2023.
We trust that our team of advisors will be able to provide clarity and have the matter resolved.
We will be closing the matter as previously advised on our 24 hours turn around time, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
We hope you're well. Our team has confirmed that an arrangement has been made to contact you on Thursday 10th August 2023.
We trust that our team of advisors will be able to provide clarity and have the matter resolved.
We will be closing the matter as previously advised on our 24 hours turn around time, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply08 Aug 2023, 15:19
Official
Dear Jackie,
We hope you're well. Our team has confirmed that an arrangement has been made to contact you on Thursday 10th August 2023.
We trust that our team of advisors will be able to provide clarity and have the matter resolved.
We will be closing the matter as previously advised on our 24 hours turn around time, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
We hope you're well. Our team has confirmed that an arrangement has been made to contact you on Thursday 10th August 2023.
We trust that our team of advisors will be able to provide clarity and have the matter resolved.
We will be closing the matter as previously advised on our 24 hours turn around time, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team