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BjAArn Peter Burdon Wessel

1 reviews | Active since Dec 2012

28 Jul 2023, 14:29

Poor service

Money was not given at an ATM when I withdrew it. Standard bank has been very unhelpful and non responsive. I complained previously on hello Peter. They said that they would be in contact. That was several weeks ago but they not yet contacted me. I want to re-enforce my complaint as they responded to my previous hellopeter post, claiming that they would contact me.

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Replies (4)
Standard Bank
Standard Bank's reply28 Jul 2023, 14:39
Official
Good Day 

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply02 Aug 2023, 12:42
Official
Good Day Sir We hope all is well. Thank you for the patience you have displayed when you afforded us the opportunity to investigate your matter. Our stake holders have advised us that the matter has been resolved to your satisfaction . We do apologise for any inconvenience we had caused . Please do feel free to reach us should you require any further assistance.

Warm Regards 
Standard Bank Hello Peter Team 
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BPBW
BjAArn Peter Burdon Wessel's update03 Aug 2023, 14:50
Reviewer Update
Thank you kindly for resolving this matter so effectively. However, I do wish that writing a hello Peter review had not been necessary.
Standard Bank
Standard Bank's reply03 Aug 2023, 14:59
Official
Dear Bjorn 

Thank you for taking the time to rate us positively and give us such excellent feedback. 

We truly appreciate it. Have a lovely day further!

Have a great day further.

Kindest regards
Standard Bank Social Media Team 
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