Poor service

I have app**** for a Standard bank credit card on the 28 of March 2015. I then needed to re-apply on the 7th of April 2015 because standard bank couldn't reach anybody at our offices over Easter weakened. I mean come on its Easter weekend? So if we cant reach you in thee days we just cancel your request? Even if three days is over Easter weekend? So i re app**** and are still waiting just for the card number. Nobody can tell me what is the status or when anything is going to happen. They just say at the card department that there is a back log. Why is there a back log and for how long? I mean i can understand that its not the lady at the banks fault but why cant the card department tel us what is going on? Please give me feedback on the status of my credit card. If you dont want to help me please just say so and ill go to another bank.<br> <br> Thank you