IP
Ian P
1 reviews | Active since Jul 2013
20 Mar 2025, 11:57
Poor Service
Been busy trying to resolve an error on my account, sent emails and still no response. It's impossible for me to continue with any business with standard bank while this error persists and not receiving feedback has made it more evident that I will have to move.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
20 Mar 2025, 12:01Good day Ian,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Mar 2025, 12:01
Official
Good day Ian,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
IP
Ian P's updateReviewer Update
25 Mar 2025, 14:52So apart of one phone call, 07:30 on a public holiday and one which I couldn't answer, with responses to call me, I have not received any further assistance.
I was given Case Number ***8 and that is where it ended.
Really poor service.
I was given Case Number ***8 and that is where it ended.
Really poor service.
IP
Ian P's update25 Mar 2025, 14:52
Reviewer Update
So apart of one phone call, 07:30 on a public holiday and one which I couldn't answer, with responses to call me, I have not received any further assistance.
I was given Case Number ***8 and that is where it ended.
Really poor service.
I was given Case Number ***8 and that is where it ended.
Really poor service.
Standard Bank's replyOfficial
25 Mar 2025, 15:34Good day Ian,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Mar 2025, 15:34
Official
Good day Ian,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***