Poor service

I have written an previous email regarding the poor service and persons working on my case to purchase but had not have had any reply after I online had send all documents and the application had not progressed. It is an reply on an previous message that I previously complained regarding no service and once again I am waiting so long for no reason. This delay had been from 4 June and many other buyers had the same complaint of no service. My contact is ***. I want this to be assessed at the credit department if or not this business I am trying to buy will be a fincanced thing at Standardbank, I had already send since 4 June together with other buyers but had no luck to get even an application processed. my cell number is ***.